THE TESTER'S HANDBOOK: CRT-261 ONLINE TEST ENGINE

The Tester's Handbook: CRT-261 Online Test Engine

The Tester's Handbook: CRT-261 Online Test Engine

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Tags: CRT-261 Exam Duration, CRT-261 Free Braindumps, Online CRT-261 Training Materials, Latest CRT-261 Exam Camp, CRT-261 Examinations Actual Questions

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Salesforce CRT-261 Exam Tests the candidate's knowledge on various Service Cloud topics such as designing service solutions, configuring service cloud applications, managing data and analytics, and integrating with other Salesforce products. Certification Preparation for Service Cloud Consultant certification exam is a must-have for those who want to become certified Salesforce Service Cloud consultants. Certification Preparation for Service Cloud Consultant certification validates the candidate's ability to provide strategic guidance on best practices for Service Cloud implementation, as well as their ability to identify opportunities for improvement in the customer service process.

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Salesforce CRT-261 Free Braindumps | Online CRT-261 Training Materials

DumpsReview offers latest braindumps pdf, braindumps sheet and braindumps questions. Real Certification Preparation for Service Cloud Consultant CRT-261 Exams can help customers success in their career. Salesforce with best Certification Preparation for Service Cloud Consultant study material help customers pass the Certification Preparation for Service Cloud Consultant CRT-261 test. And the Certification Preparation for Service Cloud Consultant CRT-261 price is affordable. With 365 days updates.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q189-Q194):

NEW QUESTION # 189
Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.
What feature should a consultant configure to meet this requirement?

  • A. Case Feed
  • B. Next Best Actions
  • C. Omni-channel Supervisor
  • D. Push Notifications

Answer: C


NEW QUESTION # 190
What are some uses of www.trust.salesforce.com in business continuity planning? (Choose 3)

  • A. To provide online security threat information
  • B. To provide best practices for continuity plans
  • C. To provide information planning planned maintenance
  • D. To provide live and historical data on system performance
  • E. To provide live support for system and data backup

Answer: A,C,D


NEW QUESTION # 191
Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page. How can this be achieved?

  • A. Custom report
  • B. Customer view of case tab
  • C. Custom Visual force page
  • D. Custom related list

Answer: C


NEW QUESTION # 192
Cloud Kiks uses Dialer and one-lick calling to initiate phoe calls to customers. They have recently recived complaints from customers who have set their communication preference to email only or text only.
What should a consultant recommend to meet the requirements?

  • A. Configure Dialer to use Voicemail Crop by default.
  • B. Set the Contact Do not Call field value to true.
  • C. Configuration a Validation Rule to block on-click calling.
  • D. Use Dynamic Forms to conditionally hide the one-click field.

Answer: D


NEW QUESTION # 193
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers

  • A. Knowledge Base
  • B. Service Cloud Console
  • C. Customer Community
  • D. Automatic Call Distribution

Answer: A,C


NEW QUESTION # 194
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